Frequently Asked Questions

Q: How do I book an appointment?

A: You can ring the phone number above or send us an email.

Q: What is the cost of an assessment?

A: You can see the pricing for different services here.

Q: What are the waiting times for an appointment?

A: At the moment, the waiting time is approximately six weeks. Note that times may vary, though we aim to keep information up to date.


Q: How should I prepare for my appointment?

A: Before the appointment, you should have completed the pre-registration form which will have been sent to you when you book in. It would also be helpful if you have to hand any documents relevant to your gender-related healthcare or mental health, e.g., deed poll, previous psychological assessments, mental health reports, etc.

Q: What should I expect for my assessment?

A: The goals of the assessment are essentially to diagnose gender dysphoria and to establish a plan going forward according the individual's needs and preferences, e.g., start with hormone therapy, undertake surgery, etc. In the assessment we will ask you about your social, medical, mental health and gender-related history as part of planning for (potential) transition-related interventions. The entire assessment process can take between 60 minutes to three hours, depending on personal circumstances. 

Q: Does the one assessment cover all treatments, such as hormone therapy and surgery?

A: Given that each assessment is specific to the requested intervention, the referral report and recommendation is also specific. You would need a separate appointment for a new referral. Please note that the additional appointment usually only takes about 30 to 60 minutes given that your background has already been established with us. 

Q: What happens after my assessment?

A: Once the assessment has been completed, we will finalise your report and send to you for review to ensure that we have accurately represented your experience. When you are happy with the final draft, we will ask you to sign and submit the document electronically. This will then go to the relevant specialist(s) depending on the treatment you are seeking.