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Frequently Asked Questions

Smiling Model

Questions you may have about our services and the initial stages of your transition process, answered.


How do I book an appointment?

You can call us on the number displayed in our contact details, or send us an email.

What is the cost of an assessment?

You can view the pricing for our services here.

What are the waiting times for an appointment?

Waiting times are approximately 6 months. Please note that times may vary, and we aim to keep this information up to date. Our team is growing, so sooner appointment times will be available in due course.

How should I prepare for my appointment?

Before your appointment, you should have completed our pre-registration form which will have been sent to you upon booking in. 

It would also be helpful if you have to hand any documents related to your gender-related healthcare or mental health (e.g., deed poll, previous psychological assessments, reports, etc.)

What should I expect from my assessment?

The goals of your assessment are essentially to diagnose Gender Dysphoria and to establish a plan going forward according to your needs and preferences (e.g., start with hormone therapy, undertake surgery, etc.)

In the assessment we will ask about your social, medical, mental health and gender-related history as part of planning for your (potential) transition related interventions.


The entire assessment process can take between 60 minutes to 3 hours, depending on personal circumstances.

Does the one assessment cover all treatments, such as hormone therapy and surgery?

Once your assessment has been completed, we will finalise your report and send this to you for review to ensure that we have accurately represented you experience. When you are happy with the final draft, we will ask you to sign and submit the document electronically. This will then go to the relevant specialist(s) depending on the treatment you are seeking.

What happens after my assessment?

Given that each assessment is specific to the requested intervention, your referral report and recommendation is also specific. You would need a separate appointment for a new referral.


Please note that the additional appointment usually takes about 30 to 60 minutes given that your background has already been established with us.

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